OUAI Shopping Guide

Introduction

Welcome to OUAI! OUAI (theouai.com) is a premium haircare and lifestyle brand founded by celebrity hairstylist Jen Atkin. The brand offers a wide selection of high-quality products designed to cater to various hair types and needs, including shampoos, conditioners, styling products, and more.

Redeeming a Promo Code

1. Shop: Browse through the product categories and add desired items to your cart.
2. Cart: Once you've selected your items, click the cart icon at the upper right corner of the page to view your cart.
3. Checkout: Proceed to checkout by clicking the "Checkout" button.
4. Promo Code: On the checkout page, you'll see a field labeled "Discount code" or "Promo code."
5. Enter Code: Input your promo code in this field and click the "Apply" button.
6. Verify: Ensure that the discount is applied to your order total before completing the purchase.

Troubleshooting Promo Codes

• Check Expiry Date: Ensure the promo code hasn't expired.
• Minimum Purchase: Some promo codes require a minimum purchase amount.
• Specific Products: Verify if the promo code is limited to specific products or categories.
• Typing Errors: Make sure there are no typos and that the code is entered correctly.
• One Use: Check if the promo code can only be used once per customer.

If your promo code still isn't working, contact OUAI customer support for further assistance.

Stacking and Combining Promo Codes

OUAI typically does not allow the stacking or combining of multiple promo codes on a single order. Make sure to choose the best promo code available for your purchase.

Expert Coupon Hacks

• Sign Up for Emails: Subscribe to the OUAI newsletter for exclusive discounts, new product launches, and special offers.
• Loyalty Program: Join the loyalty program if available, to earn points on purchases that can be redeemed for discounts.
• Social Media: Follow OUAI on social media platforms like Instagram, Facebook, and Twitter for announcements about flash sales and special promotions.
• Refer a Friend: Take advantage of any referral programs to earn discounts.
• First-time Shopper: Look out for discounts for first-time shoppers.

Holiday Sales

OUAI often participates in seasonal and holiday sales, such as:

• Black Friday: Usually features significant site-wide discounts.
• Cyber Monday: Online-exclusive offers and special deals.
• Holiday Sales: Special promotions during major holidays like Christmas, New Year, Memorial Day, and more.

Check the website or subscribe to the newsletter to stay informed about upcoming sales events.

Best Way to Find Deals

• OUAI Website: Regularly visit the "Offers" or "Sale" section on the website.
• Newsletter: Subscribe to the OUAI email newsletter for direct notifications of deals.
• Social Media: Follow OUAI’s social media accounts for flash sales and deal announcements.
• Deal Websites: Use third-party coupon and deal websites to find the latest promo codes.

Return Policy

OUAI offers a return policy of 30 days from the date of purchase. The product must be in its original packaging and unused condition. To initiate a return, follow these steps:

1. Contact Customer Support: Reach out to the customer service team via email or phone.
2. Return Authorization: Obtain a return authorization.
3. Ship Back: Pack the items securely and include any necessary paperwork.
4. Refund: Once OUAI receives and inspects your return, they will process the refund to your original payment method.

Note: Returns may not include the shipping costs, and some items may be non-returnable.

Contact Information

For customer support, you can contact OUAI through:

• Email: support@theouai.com
• Phone: (insert phone number here if available)
• Contact Form: Use the contact form available on their website under the "Contact Us" section.

About OUAI

OUAI was founded by Jen Atkin, a renowned celebrity hairstylist, with the mission to offer luxurious yet simple haircare solutions. Since its inception, the brand has expanded its lineup to include body care and fragrances, all designed under a philosophy of ease and efficiency without sacrificing quality.

By following this guide, you can ensure a smooth and rewarding shopping experience at OUAI. Happy Shopping!