H E L L O, ∙ O U R ∙ D E A R ∙ F R I E N D 💛 To avoid misunderstandings, please read the instructions below. At DRAWandCARE, we offer two options for ordering illustrations: a HANDMADE WATERCOLOR PORTRAIT that will be delivered to you physically, and a printable DIGITAL FILE. It’s important to understand the difference: Handmade pet portraits, available in various sizes during the ordering process, are crafted using watercolor paints on high-quality watercolor paper. They will be dispatched to the address you specified after your approval of the photo proof. In contrast, digital artwork will be delivered in a downloadable file format, providing you with the flexibility to print it in your desired size at your convenience. You can see examples of our digital artworks at the following link: https://drive.google.com/drive/u/0/folders/1tmmvk8A-qBhZ-O5a1ezMlmEcplJwZc-x We’ll create your pet portrait within 3-4 business days. After your approval, we’ll promptly send it to your address with free worldwide shipping. Delivery times vary by the country of destination (typically taking around 14-28 days). Please let us know if you need expedited shipping! H O W ∙ T O ∙ O R D E R GIVE US SOME DETAILS: 1️⃣. Choose the number of pets you want included in the illustration. 2️⃣. Let us know if you would prefer a digital or physical watercolor portrait and select your desired size. Also, specify which design you prefer: a framed illustration or an unframed pet portrait? 3️⃣. Send us high-quality photos of your pet via Etsy chat or by email (drawandcare@gmail.com), ensuring that your pet's face (or full body) is clearly visible from various angles. If you want a group of animals in the artwork, please send separate photos of each pet’s face and full body. Remember, the better quality the photo, the more accurate the drawing will be. 4️⃣. If you choose a framed illustration, kindly select a frame color from the available options (natural wooden, white, or black). 5️⃣. Specify whether you want a half-body (portrait) or full-body (figure) pet illustration. 6️⃣. Would you like to add your pet’s name or any additional short text to the illustration? Please note that all details are discussed before the work begins, and it's not possible to add a pet’s name during the drawing process. 7️⃣. Would you like to include any accessories or additional items such as collars, pet ID tags, clothing, hats, bows, scarves, favorite toys, etc.? If so, please send us a photo of the item you would like included (or just describe it). 8️⃣. If you would like to receive your watercolor portrait physically, please provide us with your delivery address, along with a valid phone number and email address. 9️⃣. Need your pet portrait urgently? Let us know, and we’ll do our best to accommodate your request. Additionally, we offer the option to include a special personalized background in your artwork for an extra fee. The cost of the custom background will be determined by its complexity and level of detail. If you’re interested in adding a unique background to your piece, please inform us, and we will provide you with further information regarding pricing. S H I P P I N G : After we finish your handmade pet portrait, we’ll send you a photo for review before shipping it to you. Once we complete your digital painting, we’ll provide you with access to it on Google Drive for easy downloading. The default file resolution is 300 DPI, but if you need a higher resolution, please let us know IN ADVANCE. W H Y ∙ T H I S ∙ S H O P ? 📌 A unique, custom watercolor portrait of your pet is guaranteed, created especially for you! 📌 This art store was created in the context of a charity project. 📌 Our main goals are to help Ukrainian animals and give you maximum pleasure with our product! 📌 You will receive a one-of-a-kind, high-quality handmade watercolor artwork or digital file in perfect resolution and quality that can be printed on anything of any size, such as stickers, posters, canvases, mugs, cups, or anything else you can imagine! 📌 You’ll feel giddy just by looking at an amazing pet portrait, your special custom-made piece of art! We’ll capture your pet’s unique features with maximum accuracy, creating a wonderful gift for any occasion that will bring joy to you and your loved ones. By purchasing our personalized pet portraits, you can help save the lives of animals in Ukraine. A portion of the proceeds from sales goes to charity, supporting shelters and fulfilling their genuine needs. This includes critical initiatives like building dog enclosures, which is especially vital with the surge in evacuated animals. We manage every aspect, from construction to transportation, relying on the support of compassionate individuals who share our mission. For ongoing updates, visit our website reports page at https://www.drawandcare.com. You can also follow our Instagram for the latest content and more art examples: @draw.with.di + https://linktr.ee/draw.with.di F E E D B A C K ∙ P O L I C Y : We're proud of our handmade and digital artwork, especially our cat and dog portraits showcased in this listing. Our goal is to craft a one-of-a-kind watercolor portrait of your pet that you'll cherish. If you're happy with your pet portrait, please consider leaving us a 5-star rating. Your feedback is invaluable in helping us enhance our services and expand our product offerings. At the initial stage, we do not provide a draft or sketch, except in very individual cases that require additional approval of the location of characters. However, once our artist completes your portrait, we'll provide a digital file or high-quality photo via Google Drive or Etsy chat. If you're not satisfied, you can request changes. Please NOTE! that if you have chosen the digital option, your illustration will be created using watercolor brushes in Procreate. This means that we are able to make any changes that you request. However, if you have chosen a handmade painting, please keep in mind that due to the physical properties of watercolor materials, only minor changes are possible. Please note that after work has begun, we are unable to provide refunds. We devote our time, effort, and attention to create a lasting piece of art for you. We appreciate your understanding. If you have any issues with your order, please contact us before leaving feedback on our shop page. We are committed to resolving any issues as quickly as possible. Additionally, by purchasing from our shop, you are contributing to a charitable cause. We donate a portion of our proceeds to rescue Ukrainian animals affected by the war. Join us in helping our furry friends by getting a beautiful watercolor portrait of your pet! If you have remaining questions about ordering, payment, the creation process of your pet portrait, shipping, or custom inquiries, please feel free to email us at drawandcare@gmail.com ♡ T H A N K ∙ Y O U ∙ S O ∙ M U C H 💛