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Please read the entire listing description below 👇👇👇. We *know* its long but likely every question you have will be answered. Placing an order is acknowledgment that you have read and understand these terms and conditions.
***We are aware of several chinese websites stealing OUR images and selling our sign as their own. As well as other Etsy sellers. Please report them on FB/X/TikTok - here on Etsy - or anywhere else you see them.*** That being said – 360 Promotion/Custom by 360 are the Original designers of this sign. Any other version is a rip off of our work.
🌟 About our signs 🌟
- All signs are laser cut and hand assembled
- Green/White is in reference to the arrowhead ONLY
- Sign colors are Summer Oak (light) and Espresso (dark) Please keep reading for the painted option
- Welcome to our Adventure is standard but can be changed upon request
- Only up to 26” wide signs are offered on Etsy (we advertise our larger size in the listing photos and title)
- Signs are made from 5mm plywood for a total thickness of 10mm (larger sizes are a thicker backboard)
- We do not attach hanging hardware due to customers needs all being different. Command strips often work wonderfully and are happy to provide other options based upon your specific needs.
- The backplate is cut and the letters are engraved. Due to the underlayment composition, sometimes the letters don’t evenly engrave. We do our best to catch glaring issues but the letters may not all be the same color.
- One proof is provided, we can make one change due to typos. More than one change or major reworks will incur a design fee (all orders are custom designed and NOT computer generated)
- Outdoor application questions can be found in our FAQ - https://www.360promotion.us/faq
🎉 Keep in mind – we leave lots of space/characters in the personalization section so you can add any additional notes to us you want us to know. There is still a limit to the number of characters available on each size – 17" signs especially will be limited to number of characters. You can view some videos of our work on instagram - @360promotion.moseslake
🔎If you are interested in our larger sign (32-48”) often a pictured is the one our owner, Aslynn is holding (thats a 36”), those can be purchased exclusively on our website - https://www.360promotion.us/product-page/36-48-national-park-service-welcome-sign
Customizing the arrowhead in the upper left, has a design fee associated with it. Here is a listing that has that fee already worked into the price -
https://www.etsy.com/listing/1325978055/custom-designed-national-park-family
- Significant reworks may have an additional fee that can be paid via invoice, venmo or cashapp. We value our designers time and designing your perfect sign takes time, we have only had this happen a handful of times with our over 7,000 orders. Always feel free to reach out!)
- We can custom design these for you in almost any configuration - state silhouettes, personal icons and avatars, catch phrases or special location coordinates. (Please reference the link above)
Our painted version can be found here -
https://www.etsy.com/listing/1485120615/painted-national-park-family-sign
-Requests for painted signs that are not ordered through that listing can pay for the price difference via Venmo/Cashapp or invoice.
💚 WHAT YOU GET 💚
-Design proof before production (no need to message us and ask about it, you will get it.)
-Professional packing and labeling
-World class customer service the whole time
We can do rush jobs (within reason) with a rush fee and/or expedited shipping costs (paid via venmo or cashapp).
🔎 THINGS TO NOTE
Shipping time is provided during ordering - Etsy has evidently changed this and is now saying customers should have orders delivered by the soonest date given. Current production time is at 2-3 weeks and we are currently not working on the weekend. Please review the estimated shipping time in your Etsy orders. In addition, any orders requested before the expected ship date will incur a rush fee (reference above).
Cancellation -
If you cancel before we have send a proof, we will refund 100% of the order. If you cancel once a proof has been sent, 25% is non-refundable. If the sign has gone to production and you cancel, 50% is non-refundable. We hate to do this but pulling an order from production is no small feat.
*Please remember!* These items are custom and hand made/painted, there may be minor flaws in the paint or even in the wood, which is often out of our control. We do try to make sure that there are no major problems with either of these before shipping out. (Stain colors and Engraving details may also vary slightly due to lighting, monitor settings, and variations in the wood – ie: wood taking stain differently or the wood engraving differently.)
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