SAMPLES come with standard wording. CUSTOM MENUS ship in 2-3 days from approval. Ship date will be adjusted if approval takes longer than 2-3 days. • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • O R D E R • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • To place an order, please select the quantity and cardstock choice from the drop down menus. Please list your wording, menu size, ink color, fonts choice(s) and date you need your order by in the box above the "add to cart" button. SUBMIT COLOR/WORDING Please submit the following information in the box above the "add to cart" button. • Size (4x8", 5x7" or custom size) • Ink Color + Font Choices, if different than pictures • Wording • Date needed by DIGITAL PROOFS Please wait 1-2 business day for your first digital proof. You will receive (3) rounds of proofs. Additional proofs can be purchased for $5, if needed. • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • T U R N A R O U N D • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • STANDARD | 2-3 business days, once approved. Ship date will be adjusted if approval takes longer than 2-3 days. *Orders are typically delivered in 1 week from the date your design is approved. Express shipping options are available at checkout. • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • S H I P P I N G • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Shipping is calculated into the pricing in the drop-down menu. Standard shipping includes USPS Priority Mail (2-3 days) for domestic orders. Tracking and insurance is also included. RUSH ORDERS (available at checkout) • Choose shipping speed "RUSH 1-2 DAY SHIPPING". Your order will ship via rush shipping which is 1-2 days and includes tracking. Not guaranteed overnight. IMPORTANT Please be sure your shipping address is correct while checking out. If you need to change your address, please convo me within 1 business day. Red Heart Paper is not responsible for non-deliverable packages with incorrect shipping information. If your order is returned to me, you will need to pay additional shipping costs to have the order reshipped. Custom made orders are non-refundable even if address is incorrect or not delivered on time. DAMAGED OR LOST PACKAGES Although it is very rare, in case of lost or damaged packages during shipment, please notify me immediately and I will send you the proof of insurance for the package along with the shipping receipt. It is the buyer's responsibility to file a claim through the USPS. For more information about filing a claim, please visit https://www.usps.com/help/claims.htm • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • RETURNS / REFUNDS • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Please check your printed stationery upon delivery. If your printed stationery does not match your approved proof, please contact me immediately and I will reprint the affected pieces free of charge. Shipping of the reprinted order will be the same as the original shipping method unless customer wants to upgrade shipping method. If rush shipping is needed the buyer is responsible for additional shipping costs. Please note that I cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While I do my best to call attention to any errors I may see during the proofing process, final proof approval is ultimately the responsibility of the client. • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • WWW.REDHEARTPAPER.COM • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • ✉ Feel free to contact me via Etsy convo or jenn@redheartpaper.com with any questions! Copyright © 2012-2025 RedHeartPaper,LLC