This custom name mug (oversized, large, jumbo 20 oz available) makes a great personalized gift for that coffee lover or for yourself. * ceramic 11, 15 & 20 oz mugs * available in all white OR white with colored inside & handle * Printed & shipped from the United States * Dishwasher & Microwave safe * Safe delivery to you. GUARANTEED. If the mug arrives broken, send us a photo of it in the package via Etsy message and a replacement will be sent to you ASAP! HOW TO ORDER: 1. IN THE PERSONALIZATION BOX, ENTER YOUR FONT COLOR CHOICE (#1-5) Ex. Font color #1 2. Choose your mug size and color from the dropdown menus. 3. Complete purchase. For multiple mugs. Complete personalization and add each mug separately to your cart. QUESTIONS? SEND US AN ETSY MESSAGE. PROCESSING & SHIPPING INFORMATION • Each mug is made to order. • On average this takes 3-7 business days (excluding weekends & holidays), but it can take up to 7-10 business days during the holidays. • Shipping time varies and is about 3-7 days depending on your location. • Once your mug has shipped, you will receive an email with the tracking number. **NO RETURNS OR EXCHANGES*** ITEMS ARE MADE TO ORDER • Each mug is made-to-order and for this reason, we are NOT able to accept returns or exchanges • If there are any issues or defects in the mug, please message me ASAP and provide a photo of the issue/defect so we can have a replacement sent. Thank you for supporting our small business, The Red Firefly