Home Care Policy and Procedure Company Manual Template - Non Medical (SELF-EDIT)
🔷CUSTOMER ENTERS INFORMATION IN PLACE CARD HOLDERS🔷
✔️ GUIDED PLACEMENT FOR YOUR BUSINESS NAME, INFORMATION, LOCATION.
✔️ QUICK LOOK-UP OF EACH SECTION FEATURE
✔️ STEP BY STEP INSTRUCTIONS 'HOW TO UPDATE TABLE OF CONTENTS' INCLUDED
✔️ TRAINING SECTION TO INSERT YOUR CO. INFORMATION
✔️ INFECTION PREVENTION & CONTROL SECTION
✔️ EMERGENCY PREPAREDNESS & BUSINESS CONTINUITY
✔️ QUALITY ASSURANCE AND IMPROVEMENT POLICY SECTION INCLUDED
✔️ ALL STATES FEDERAL LAWS AND REGULATIONS ALREADY INSERTED
✔️ ALL GENERAL STATES SECTIONS INCLUDED (REGULATED STATES WILL REQUIRE REGULATION CODES INSERTED-edits are made by customer)
⚠️THIS MANUAL DOES NOT INCLUDE MEDICAID/MEDICARE SECTIONS & REQUIREMENTS**
🔶 ARE YOU LOOKING FOR A 'CUSTOM STATE' POLICY & PROCEDURE MANUAL & WANT THE SHOP OWNER TO ENTER YOUR BUSINESS INFORMATION? CHECK OUT THIS OTHER OPTION : https://wisecaregiving.etsy.com/listing/1740502782
$700.00
✅THIS HOME CARE POLICY & PROCEDURE MANUAL IS A FORMAL REGISTERED COPYRIGHT IN CERTIFICATE FORMAT UNDER THE SELLERS NAME. PLEASE SEE COPYRIGHT TERMS OF USE AT THE BOTTOM OF THIS PAGE.
Works well for NON-REGULATED STATES:
AL| Alabama
AZ| ARIZONA
AR| ARKANSAS
HI| HAWAII
ID| IDAHO
IA| IOWA
KS| KANSAS
KY| Kentucky
MA| MASSACHUSETTS
MI| MICHIGAN
MS| MISSISSIPPI
MO| MISSOURI
MT| MONTANA
NM| NEW MEXICO
ND| NORTH DAKOTA
OH| OHIO
SD| SOUTH DAKOTA
VT| VERMONT
VA| VIRGINIA
WV| WEST VIRGINIA
WI| WISCONSIN
WY| WYOMING
POLICY & PROCEDURE TABLE OF CONTENTS: (CUSTOMER EDITS MANUAL)
1. COMPANY DESCRIPTION
1.1 INTRODUCTORY STATEMENT
1.2 OUR VISION
1.3 OUR VALUES
1.4. COMPANY OBJECTIVES
1.5. ORGANIZATIONAL STRUCTURE OF COMPANY
1.6. REVISIONS OF THE POLICY & PROCEDURE MANUAL
1.7. LOCATION OF COMPANY
1.8. BUSINESS LIABILITY INSURANCE
1.9. COMPANY HOURS OF OPERATION: NON-MEDICAL HOME CARE SERVICES OLDER ADULTS
1.10. MAP OF SERVICE AREA(S)
2. TYPES OF NON-MEDICAL AGENCY SERVICES
3. DESCRIPTION OF NON-MEDICAL AGENCY SERVICES:
3.1. CARE PLANNING AND COORDINATION
3.2. RESPITE SERVICE FOR PRIMARY CAREGIVERS
3.3. COMPANION CARE
3.4. MOBILITY/ AMBULATION ASSISTANCE
3.5. PERSONAL CARE SERVICES
3.6. SOCIAL CARE & TECH ASSISTANCE
3.7. NON-MEDICAL TRANSPORTATION
3.8. TRANSITIONAL CARE SERVICES
3.9. FALL PREVENTION SERVICES
3.10.GENERAL HOME MANAGEMENT
3.11. HOUSEKEEPING
3.12.MEAL PLANNING & PREPARATION SERVICE
3.13.CLIENT SELF-ADMINISTRATION OF MEDICATION POLICY
4. STATE & FEDERAL COMPLIANCE WITH LAWS AND REGULATIONS
4.1 LAWS AND REGULATIONS FOR NON-MEDICAL AGENCY PROVIDER IN THE STATE OF [ENTER STATE]
4.2 EMPLOYEE CRIMINAL BACKGROUND CHECK POLICY
4.3 FEDERAL LAWS; APPLICABLE AND REGULATIONS
1. AMERICANS WITH DISABILITIES ACT (ADA)
2. OCCUPATIONAL SAFETY AND HEALTH ACT (OSHA)
3. HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA)
4. FAIR LABOR STANDARDS ACT (FLSA)
5. SOCIAL SECURITY ACT (SSA)
5. STAFFING/PERSONNEL
5.1. EMPLOYMENT ELIGIBILITY FOR BENEFITS
5.2. EMPLOYMENT APPLICATIONS
5.3. ACCESS TO PERSONNEL FILES
5.4. EMPLOYEE DOCUMENTS ON FILE
5.5. SALARY ADMINISTRATION
5.6. EMPLOYEE TRAINING
5.7. COMPETENCY EVALUATION
5.8. EMPLOYEE PERFORMANCE RE-EVALUATION
5.9. STAFFING RATIOS
5.10.STAFFING SCHEDULE AND AVAILABILITY
5.11. STAFFING DOCUMENTATION AND RECORDS
5.2. STAFFING EMERGENCY AND ON-CALL PROCEDURES
6. EMPLOYEE BENEFIT PROGRAMS
6.1. EMPLOYEE ELIGIBILITY FOR BENEFITS
6.2. VACATION PAY
6.3. RELIGIOUS OBSERVANCE
6.4. RECOGNIZED HOLIDAYS
6.5. WORKERS INSURANCE
6.7. BEREAVEMENT LEAVE
6.8. RELOCATION BENEFITS & CONDITIONS
6.9. EDUCATIONAL ASSISTANCE PROGRAM(S)
6.10.CERTIFICATION DEVELOPMENT
6.11. HEALTH INSURANCE
6.12.LIFE INSURANCE
6.13.LONG TERM DISABILITY
6.14.MATERNITY, PARENTAL LEAVE, MARRIAGE, AND DEATH
7. EMPLOYEE TIMEKEEPING / PAYROLL
7.1. TIMEKEEPING
7.2. PAYDAY SCHEDULE
7.3. TRAVEL REIMBURSEMENT POLICY
7.4. ADMINISTRATIVE PAY CORRECTIONS
8. WORK CONDITIONS AND HOURS
8.1. WORK SCHEDULING
8.2. OVERTIME COMPENSATION
8.3. EMPLOYEE ABSENCE POLICY
8.4. CLIENT NOT HOME TO RECEIVE SERVICE
8.5. TELECOMMUTING/WORKING REMOTELY (ADMINISTRATIVE)
8.6. EMERGENCY CLOSURES OF FACILITIE
8.7. WORKPLACE MONITORING
8.8. SECURITY INSPECTIONS
9. WORKPLACE VIOLENCE PREVENTION
9.1. SEXUAL & OTHER UNLAWFUL HARASSMENT POLICY
9.2. DRUG & ALCOHOL USE
10. EMPLOYEE-CLIENT BOUNDARIES
10.1. WARNING SIGNS OF EMPLOYEE-CLIENT BOUNDARIES BEING CROSSED
11. WORKPLACE SAFETY
11.1. OCCUPATIONAL HEALTH AND SAFETY
11.2. NEW EMPLOYEE JOB SAFETY ORIENTATION
11.3. SPECIALIZED TASK TRAINING
11.4. SCOPE OF PRACTICE POLICY
11.5. CLIENT AND STAFF EDUCATION
11.6. REPORTING AND DOCUMENTATION
11.7. PROTECTIVE PERSONAL EQUIPMENT (PPE)
11.8. CLIENT LIFTING PROTOCOL
12. EMPLOYEE OUTSIDE WORKPLACE SAFETY
12.1. TRANSPORTING CLIENTS IN VEHICLE
12.2. SAFETY RESPONSE (EMPLOYEES)
13. EMPLOYMENT AT [ENTER COMPANY NAME]
13.1. JOB POSITIONS IN AGENCY
13.2. NATURE OF EMPLOYMENT
13.3. EMPLOYER-EMPLOYEE RELATIONS
13.4. NON-DISCRIMINATION POLICY
13.5. MANAGEMENT PHILOSOPHY
13.6. EMPLOYEE IDENTIFICATION
13.7. WORK UNIFORM
13.8. COMPANY PRIVACY / CONFIDENTIALITY AMONG EMPLOYEES
13.9. DIVERSITY
13.10.BUSINESS ETHICS AND CONDUCT
13.11.PERSONAL RELATIONSHIPS IN THE WORKPLACE
13.12.CONFLICTS OF INTEREST
13.13.OUTSIDE EMPLOYMENT
13.14.NON-DISCLOSURE OF EMPLOYER INFORMATION
13.15.INTERNAL JOB POSTING
13.16.WHISTLEBLOWER POLICY
13.17.INFORMATION TECHNOLOGY
13.18.ETHICS AND STANDARDS OF CONDUCT
14. EMERGENCY PREPAREDNESS PLANNING AND RESPONSE
14.1. TYPES OF EMERGENCIES
14.1.1.MISSING CLIENT PROTOCOL:
14.1.2.CLIENT WANDERING PROTOCOL:
14.1.3.POWER FAILURE PROCEDURES:
14.1.4.TORNADO PROTOCOL:
14.1.5.HURRICANE PROTOCOL:
14.1.6.FLOODING PROTOCOL:
14.1.7.BLIZZARD WINTER CONDITIONS PROTOCOL:
14.1.8.FIRE PREVENTION & SAFETY:
14.1.9.EARTHQUAKE PROTOCOL:
14.1.10.MASS SHOOTING PROTOCOL:
14.1.11.HAZARDOUS MATERIALS AND CHEMICAL SPILL RESPONSE:
14.1.12.COMMUNICABLE DISEASES AND OUTBREAK RESPONSE:
14.1.13.VEHICLE ACCIDENT W/CLIENT:
14.1.14.CLIENT FALLS AND INJURIES:
14.1.15.GENERAL EMERGENCY INCIDENT RESPONSE
14.1.16.REPORTING EMERGENCY INCIDENT
REVIEW AND REVISION OF EMERGENCY PLAN
15. INFECTION PREVENTION AND CONTROL
15.1. AGING AND INFECTIONS
15.2. CARE TEAM PROTOCOL
15.3. HAND HYGIENE
15.4. DISINFECTION OF SURFACES
15.5. COMPANY CLEANING PROTOCOLS
15.6. PERSONAL PROTECTIVE EQUIPMENT [PPE] FOR EMPLOYEES
15.7. ISOLATE THE SPREAD OF DISEASE
15.8. RESPIRATORY HYGIENE
15.9. SOILED LINEN
15.10.TRANSMISSION PRECAUTIONS
15.11.OUTBREAK MANAGEMENT
15.12.INFECTION CONTROL SURVEILLANCE AND REPORTING
15.13.CONTROLLING COMMUNICABLE DISEASE
15.14.IMMUNIZATION
16. EMPLOYEE DISCIPLINE
16.1. PROBLEM RESOLUTION
17. EMPLOYMENT TERMINATION
17.1. PROCEDURAL STEPS FOR EMPLOYMENT TERMINATION:
18. VOLUNTARY EMPLOYMENT RESIGNATION
19. HEALTH-INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA)
20. CLIENT RIGHTS AND RESPONSIBILITIES
21. CLIENT RELATIONS
22. QUALITY ASSURANCE AND PERFORMANCE IMPROVEMENT POLICY
23. CLIENT ADMISSION AND DISCHARGE POLICY
24. REPORTING OBSERVATIONS AND RECORDING DATA
25. ELDER ABUSE - REPORTING SUSPICIOUS OBSERVATIONS
26. COMPLAINT AND GRIEVANCE PROCEDURES
27. CLIENT SATISFACTION SURVEY/FEEDBACK
28. BUSINESS CONTINUITY
29. COMPANY RECORDS AND FILE STORAGE (PHYSICAL & DIGITAL)
30. FINANCIAL BILLING PROCEDURES POLICY
31. TERMINATION OF SERVICES
32. CLOSING COMPANY STATEMENT
33. ACKNOWLEDGEMENT OF RECEIPT
✅ THIS HOME CARE POLICY AND PROCEDURE MANUAL TEMPLATE® IS A REGISTERED COPYRIGHT REGISTERED (HAVE A USCO CERTIFICATE) DOCUMENT MADE BY THE SELLER (NOT AI). YOU ARE FREE TO USE FOR YOUR OWN BUSINESS BUT ARE NOT ALLOWED TO FREELY SHARE OR RESELL FOR PROFIT.
This manual template is perfect for a:
⭐ *Non-Medical* Home Care Company/Agency/Provider
⭐ Independent non medical based service providers planning to grow their business
How can this manual help you?
Main Features:
✔️ TABLE OF CONTENTS-INTERACTIVE 'QUICK LOOK UP' FEATURE
✔️ MICROSOFT WORD DOCUMENT
✔️ EDITABLE
✔️ Print to PDF
✔️ Send electronically
✔️ Printable
⭐ How to add your logo instructions included
Welcome to the shop! If you're a returning customer, thank you for trusting the quality of my items.
Each form is truly unique and carefully designed by Danielle, an experienced non-medical home care business owner. With firsthand experience working with clients, families, care facilities, and professionals, these templates are created to help your home care business stay organized, grow, and stay secure.
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All digital items in the Wise Caregiving Shop are protected under copyright law. By purchasing these templates, you agree to the following terms:
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🔹Contact my IP attorney, who is on standby to pursue legal action.
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