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Home Care Policy and Procedure Manual Template, Non-Medical, All General State Sections Included, Editable, MS Word, Insert Logo, Printable

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EtsyHome Care Policy and Procedure Manual Template, Non-Medical, All General State Sections Included, Editable, MS Word, Insert Logo, Printable

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Home Care Policy and Procedure Company Manual Template - Non Medical (SELF-EDIT) 🔷CUSTOMER ENTERS INFORMATION IN PLACE CARD HOLDERS🔷 ✔️ GUIDED PLACEMENT FOR YOUR BUSINESS NAME, INFORMATION, LOCATION. ✔️ QUICK LOOK-UP OF EACH SECTION FEATURE ✔️ STEP BY STEP INSTRUCTIONS 'HOW TO UPDATE TABLE OF CONTENTS' INCLUDED ✔️ TRAINING SECTION TO INSERT YOUR CO. INFORMATION ✔️ INFECTION PREVENTION & CONTROL SECTION ✔️ EMERGENCY PREPAREDNESS & BUSINESS CONTINUITY ✔️ QUALITY ASSURANCE AND IMPROVEMENT POLICY SECTION INCLUDED ✔️ ALL STATES FEDERAL LAWS AND REGULATIONS ALREADY INSERTED ✔️ ALL GENERAL STATES SECTIONS INCLUDED (REGULATED STATES WILL REQUIRE REGULATION CODES INSERTED-edits are made by customer) ⚠️THIS MANUAL DOES NOT INCLUDE MEDICAID/MEDICARE SECTIONS & REQUIREMENTS** 🔶 ARE YOU LOOKING FOR A 'CUSTOM STATE' POLICY & PROCEDURE MANUAL & WANT THE SHOP OWNER TO ENTER YOUR BUSINESS INFORMATION? CHECK OUT THIS OTHER OPTION : https://wisecaregiving.etsy.com/listing/1740502782 $700.00 ✅THIS HOME CARE POLICY & PROCEDURE MANUAL IS A FORMAL REGISTERED COPYRIGHT IN CERTIFICATE FORMAT UNDER THE SELLERS NAME. PLEASE SEE COPYRIGHT TERMS OF USE AT THE BOTTOM OF THIS PAGE. Works well for NON-REGULATED STATES: AL| Alabama AZ| ARIZONA AR| ARKANSAS HI| HAWAII ID| IDAHO IA| IOWA KS| KANSAS KY| Kentucky MA| MASSACHUSETTS MI| MICHIGAN MS| MISSISSIPPI MO| MISSOURI MT| MONTANA NM| NEW MEXICO ND| NORTH DAKOTA OH| OHIO SD| SOUTH DAKOTA VT| VERMONT VA| VIRGINIA WV| WEST VIRGINIA WI| WISCONSIN WY| WYOMING POLICY & PROCEDURE TABLE OF CONTENTS: (CUSTOMER EDITS MANUAL) 1. COMPANY DESCRIPTION 1.1 INTRODUCTORY STATEMENT 1.2 OUR VISION 1.3 OUR VALUES 1.4. COMPANY OBJECTIVES 1.5. ORGANIZATIONAL STRUCTURE OF COMPANY 1.6. REVISIONS OF THE POLICY & PROCEDURE MANUAL 1.7. LOCATION OF COMPANY 1.8. BUSINESS LIABILITY INSURANCE 1.9. COMPANY HOURS OF OPERATION: NON-MEDICAL HOME CARE SERVICES OLDER ADULTS 1.10. MAP OF SERVICE AREA(S) 2. TYPES OF NON-MEDICAL AGENCY SERVICES 3. DESCRIPTION OF NON-MEDICAL AGENCY SERVICES: 3.1. CARE PLANNING AND COORDINATION 3.2. RESPITE SERVICE FOR PRIMARY CAREGIVERS 3.3. COMPANION CARE 3.4. MOBILITY/ AMBULATION ASSISTANCE 3.5. PERSONAL CARE SERVICES 3.6. SOCIAL CARE & TECH ASSISTANCE 3.7. NON-MEDICAL TRANSPORTATION 3.8. TRANSITIONAL CARE SERVICES 3.9. FALL PREVENTION SERVICES 3.10.GENERAL HOME MANAGEMENT 3.11. HOUSEKEEPING 3.12.MEAL PLANNING & PREPARATION SERVICE 3.13.CLIENT SELF-ADMINISTRATION OF MEDICATION POLICY 4. STATE & FEDERAL COMPLIANCE WITH LAWS AND REGULATIONS 4.1 LAWS AND REGULATIONS FOR NON-MEDICAL AGENCY PROVIDER IN THE STATE OF [ENTER STATE] 4.2 EMPLOYEE CRIMINAL BACKGROUND CHECK POLICY 4.3 FEDERAL LAWS; APPLICABLE AND REGULATIONS 1. AMERICANS WITH DISABILITIES ACT (ADA) 2. OCCUPATIONAL SAFETY AND HEALTH ACT (OSHA) 3. HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) 4. FAIR LABOR STANDARDS ACT (FLSA) 5. SOCIAL SECURITY ACT (SSA) 5. STAFFING/PERSONNEL 5.1. EMPLOYMENT ELIGIBILITY FOR BENEFITS 5.2. EMPLOYMENT APPLICATIONS 5.3. ACCESS TO PERSONNEL FILES 5.4. EMPLOYEE DOCUMENTS ON FILE 5.5. SALARY ADMINISTRATION 5.6. EMPLOYEE TRAINING 5.7. COMPETENCY EVALUATION 5.8. EMPLOYEE PERFORMANCE RE-EVALUATION 5.9. STAFFING RATIOS 5.10.STAFFING SCHEDULE AND AVAILABILITY 5.11. STAFFING DOCUMENTATION AND RECORDS 5.2. STAFFING EMERGENCY AND ON-CALL PROCEDURES 6. EMPLOYEE BENEFIT PROGRAMS 6.1. EMPLOYEE ELIGIBILITY FOR BENEFITS 6.2. VACATION PAY 6.3. RELIGIOUS OBSERVANCE 6.4. RECOGNIZED HOLIDAYS 6.5. WORKERS INSURANCE 6.7. BEREAVEMENT LEAVE 6.8. RELOCATION BENEFITS & CONDITIONS 6.9. EDUCATIONAL ASSISTANCE PROGRAM(S) 6.10.CERTIFICATION DEVELOPMENT 6.11. HEALTH INSURANCE 6.12.LIFE INSURANCE 6.13.LONG TERM DISABILITY 6.14.MATERNITY, PARENTAL LEAVE, MARRIAGE, AND DEATH 7. EMPLOYEE TIMEKEEPING / PAYROLL 7.1. TIMEKEEPING 7.2. PAYDAY SCHEDULE 7.3. TRAVEL REIMBURSEMENT POLICY 7.4. ADMINISTRATIVE PAY CORRECTIONS 8. WORK CONDITIONS AND HOURS 8.1. WORK SCHEDULING 8.2. OVERTIME COMPENSATION 8.3. EMPLOYEE ABSENCE POLICY 8.4. CLIENT NOT HOME TO RECEIVE SERVICE 8.5. TELECOMMUTING/WORKING REMOTELY (ADMINISTRATIVE) 8.6. EMERGENCY CLOSURES OF FACILITIE 8.7. WORKPLACE MONITORING 8.8. SECURITY INSPECTIONS 9. WORKPLACE VIOLENCE PREVENTION 9.1. SEXUAL & OTHER UNLAWFUL HARASSMENT POLICY 9.2. DRUG & ALCOHOL USE 10. EMPLOYEE-CLIENT BOUNDARIES 10.1. WARNING SIGNS OF EMPLOYEE-CLIENT BOUNDARIES BEING CROSSED 11. WORKPLACE SAFETY 11.1. OCCUPATIONAL HEALTH AND SAFETY 11.2. NEW EMPLOYEE JOB SAFETY ORIENTATION 11.3. SPECIALIZED TASK TRAINING 11.4. SCOPE OF PRACTICE POLICY 11.5. CLIENT AND STAFF EDUCATION 11.6. REPORTING AND DOCUMENTATION 11.7. PROTECTIVE PERSONAL EQUIPMENT (PPE) 11.8. CLIENT LIFTING PROTOCOL 12. EMPLOYEE OUTSIDE WORKPLACE SAFETY 12.1. TRANSPORTING CLIENTS IN VEHICLE 12.2. SAFETY RESPONSE (EMPLOYEES) 13. EMPLOYMENT AT [ENTER COMPANY NAME] 13.1. JOB POSITIONS IN AGENCY 13.2. NATURE OF EMPLOYMENT 13.3. EMPLOYER-EMPLOYEE RELATIONS 13.4. NON-DISCRIMINATION POLICY 13.5. MANAGEMENT PHILOSOPHY 13.6. EMPLOYEE IDENTIFICATION 13.7. WORK UNIFORM 13.8. COMPANY PRIVACY / CONFIDENTIALITY AMONG EMPLOYEES 13.9. DIVERSITY 13.10.BUSINESS ETHICS AND CONDUCT 13.11.PERSONAL RELATIONSHIPS IN THE WORKPLACE 13.12.CONFLICTS OF INTEREST 13.13.OUTSIDE EMPLOYMENT 13.14.NON-DISCLOSURE OF EMPLOYER INFORMATION 13.15.INTERNAL JOB POSTING 13.16.WHISTLEBLOWER POLICY 13.17.INFORMATION TECHNOLOGY 13.18.ETHICS AND STANDARDS OF CONDUCT 14. EMERGENCY PREPAREDNESS PLANNING AND RESPONSE 14.1. TYPES OF EMERGENCIES 14.1.1.MISSING CLIENT PROTOCOL: 14.1.2.CLIENT WANDERING PROTOCOL: 14.1.3.POWER FAILURE PROCEDURES: 14.1.4.TORNADO PROTOCOL: 14.1.5.HURRICANE PROTOCOL: 14.1.6.FLOODING PROTOCOL: 14.1.7.BLIZZARD WINTER CONDITIONS PROTOCOL: 14.1.8.FIRE PREVENTION & SAFETY: 14.1.9.EARTHQUAKE PROTOCOL: 14.1.10.MASS SHOOTING PROTOCOL: 14.1.11.HAZARDOUS MATERIALS AND CHEMICAL SPILL RESPONSE: 14.1.12.COMMUNICABLE DISEASES AND OUTBREAK RESPONSE: 14.1.13.VEHICLE ACCIDENT W/CLIENT: 14.1.14.CLIENT FALLS AND INJURIES: 14.1.15.GENERAL EMERGENCY INCIDENT RESPONSE 14.1.16.REPORTING EMERGENCY INCIDENT REVIEW AND REVISION OF EMERGENCY PLAN 15. INFECTION PREVENTION AND CONTROL 15.1. AGING AND INFECTIONS 15.2. CARE TEAM PROTOCOL 15.3. HAND HYGIENE 15.4. DISINFECTION OF SURFACES 15.5. COMPANY CLEANING PROTOCOLS 15.6. PERSONAL PROTECTIVE EQUIPMENT [PPE] FOR EMPLOYEES 15.7. ISOLATE THE SPREAD OF DISEASE 15.8. RESPIRATORY HYGIENE 15.9. SOILED LINEN 15.10.TRANSMISSION PRECAUTIONS 15.11.OUTBREAK MANAGEMENT 15.12.INFECTION CONTROL SURVEILLANCE AND REPORTING 15.13.CONTROLLING COMMUNICABLE DISEASE 15.14.IMMUNIZATION 16. EMPLOYEE DISCIPLINE 16.1. PROBLEM RESOLUTION 17. EMPLOYMENT TERMINATION 17.1. PROCEDURAL STEPS FOR EMPLOYMENT TERMINATION: 18. VOLUNTARY EMPLOYMENT RESIGNATION 19. HEALTH-INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) 20. CLIENT RIGHTS AND RESPONSIBILITIES 21. CLIENT RELATIONS 22. QUALITY ASSURANCE AND PERFORMANCE IMPROVEMENT POLICY 23. CLIENT ADMISSION AND DISCHARGE POLICY 24. REPORTING OBSERVATIONS AND RECORDING DATA 25. ELDER ABUSE - REPORTING SUSPICIOUS OBSERVATIONS 26. COMPLAINT AND GRIEVANCE PROCEDURES 27. CLIENT SATISFACTION SURVEY/FEEDBACK 28. BUSINESS CONTINUITY 29. COMPANY RECORDS AND FILE STORAGE (PHYSICAL & DIGITAL) 30. FINANCIAL BILLING PROCEDURES POLICY 31. TERMINATION OF SERVICES 32. CLOSING COMPANY STATEMENT 33. ACKNOWLEDGEMENT OF RECEIPT   ✅ THIS HOME CARE POLICY AND PROCEDURE MANUAL TEMPLATE® IS A REGISTERED COPYRIGHT REGISTERED (HAVE A USCO CERTIFICATE) DOCUMENT MADE BY THE SELLER (NOT AI). YOU ARE FREE TO USE FOR YOUR OWN BUSINESS BUT ARE NOT ALLOWED TO FREELY SHARE OR RESELL FOR PROFIT. This manual template is perfect for a: ⭐ *Non-Medical* Home Care Company/Agency/Provider ⭐ Independent non medical based service providers planning to grow their business How can this manual help you? Main Features: ✔️ TABLE OF CONTENTS-INTERACTIVE 'QUICK LOOK UP' FEATURE ✔️ MICROSOFT WORD DOCUMENT ✔️ EDITABLE ✔️ Print to PDF ✔️ Send electronically ✔️ Printable ⭐ How to add your logo instructions included Welcome to the shop! If you're a returning customer, thank you for trusting the quality of my items. Each form is truly unique and carefully designed by Danielle, an experienced non-medical home care business owner. With firsthand experience working with clients, families, care facilities, and professionals, these templates are created to help your home care business stay organized, grow, and stay secure. ♥ MORE OF THE SHOP PRODUCTS ♥ (copy & paste any link BELOW in the top search bar) -------- ➡️ MAIN SHOP: https://www.etsy.com/shop/WiseCaregiving -------- 🔗MORE SHOP BUNDLES AVAILABLE (COPY & PASTE BELOW LINKS FOR QUICK SEARCH): ➡️ ⭐HOME CARE BUSINESS COMPLETE SHOP BUNDLE & WORKS WITH ALL STATES FOR COMPLIANCE https://wisecaregiving.etsy.com/listing/1083858686 ➡️ HOME CARE BUSINESS PLAN https://wisecaregiving.etsy.com/listing/1287102190 ➡️ EMERGENCY PREPAREDNESS BUNDLE https://wisecaregiving.etsy.com/listing/1463601633 ➡️ 50 WAYS TO PROMOTE A HOME CARE BUSINESS https://wisecaregiving.etsy.com/listing/1445305906 ➡️ NEW HOME CARE CLIENT PACKET + HANDBOOK https://wisecaregiving.etsy.com/listing/1501982705 ➡️ 80+ HOME CARE DAILY OPERATIONS TEMPLATES https://wisecaregiving.etsy.com/listing/857713478 ➡️ HOME CARE COMPANY POLICY & PROCEDURE MANUAL(SELF-EDIT) https://wisecaregiving.etsy.com/listing/1152606090 ➡️ HOME CARE EMPLOYEE HANDBOOK https://wisecaregiving.etsy.com/listing/1739628816 ➡️ HOME CARE TRAINING PROCESS LOG BUNDLE https://wisecaregiving.etsy.com/listing/1083239744 ➡️ INFECTION CONTROL BUNDLE https://wisecaregiving.etsy.com/listing/1272006779 ➡️ QUALITY ASSURANCE & IMPROVEMENT https://wisecaregiving.etsy.com/listing/1837099898 ⚠️ LEGAL NOTICE: Copyright Protection & Shop Terms-Read BEFORE purchase⚠️ All digital items in the Wise Caregiving Shop are protected under copyright law. By purchasing these templates, you agree to the following terms: 🔹You may NOT resell, reproduce in a different software (i.e. Adobe, Canva etc.), replicate, redistribute electronically, or make these files publicly available for download. 🔹You may not share these files in online groups, or with any type of business consultants. 🔹You may not profit from any part of these templates, including the images, content, or designs. 🔹Any attempt to resell or share these copyrighted materials without permission will be met with swift legal action. If digital content from this shop is found being resold or reported by existing customers (which does happen), I, Danielle Foley—the intellectual property owner—will immediately: 🔹File DMCA takedown notice with Etsy 🔹Submit all necessary proof of USCO copyright ownership to support the claim. 🔹Contact my IP attorney, who is on standby to pursue legal action. 🔹Report the buyer to Etsy for copyright violation and breach of shop policies. 🚫 NO EXCEPTIONS: Refund & Exchange Policy: Due to the nature of digital downloads, no refunds, cancellations, or exchanges are permitted under any circumstances once the files have been downloaded. If you haven't already downloaded the file (I can view the status) I will refund your purchase. **Please review all product details carefully before purchasing**

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