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Please insure that the items that you have ordered are the same items and quantity as those referred to in the order notes.
Processing times vary and may be longer than posted, depending upon the size of the order and whether the order is highly customized and/or the buyer requests multiple proofs and changes to be made.
These unique and beautiful linens are perfect for weddings, special occasions and as gifts. They are useful accessories for any fashion, and the detail of the personalized embroidery adds to the exquisite quality of the linens. They also make great gifts for the wedding party.
Please select your linen purchase carefully. Personalized or customized items cannot be returned or refunded. Please email to request help with an order.
ORDER INSTRUCTIONS FOR MONOGRAMS:
1. SELECT HANDKERCHIEF TRIM STYLE FROM DROP DOWN MENU
2. SELECT THREAD COLOR FROM DROP DOWN MENU
3. WRITE MONOGRAM LETTER IN THE PERSONALIZATION BOX
CUSTOM THREAD COLORS ALSO AVAILABLE
If you would like the date to be written in a different order than MONTH DAY YEAR, then please specify in the personalization box.
Machine wash in cold water. Bleaching agents may cause thread discoloration.
PLEASE REQUEST A PROOF IN THE ORDER NOTES FOR ANY SIZE ORDER
PLEASE LOOK FOR PROOFS TO REVIEW FOR ALL LARGE ORDERS SUCH AS NAPKINS AND MULTIPLE OR HIGHLY CUSTOMIZED HANDKERCHIEF ORDERS
PLEASE LOOK FOR EMAIL COMMUNICATIONS ABOUT YOUR ORDER
IF YOUR ORDER REQUIRES EXTENSIVE CUSTOMIZATION, such as written phrases, custom monograms, complex designs, etc., please place an order on the Custom Order listing for handkerchiefs, dinner napkins, cocktail napkins or towels.
The shop is not responsible for variations in the appearance of thread colors on internet device screens.
Some linens such as the large linen towel and the mens silk pocket square are unbleached natural fibers that will be an off white color that can vary from one batch to another. They may appear differently in the listing photos because they are from different batches.
NOTICE TO BUYERS:
PLEASE CONTACT ME BY EMAIL IF YOU HAVE ANY PROBLEMS WITH YOUR ORDER AND I WILL ASSIST YOU. IF YOU DO NOT GET A RESPONSE IN ONE DAY THEN PLEASE SEND ANOTHER EMAIL BECAUSE SOMETIMES EMAILS CAN BE ACCIDENTALLY MARKED AS READ.
ALSO, PLEASE CONTACT ME BY PHONE AND LEAVE A VOICE MAIL AT 480-772-3078.
I may, at my discretion, photograph and display an item purchased by a customer in a listing on my Etsy website.
There may be some variations in the designs, sizes and thread colors shown in the photos from the actual embroidered linens.
Please specify the location of all monograms; otherwise I will select the location. If the buyer does not indicate a monogram location, then I will place the monogram in the corner of most linens with the exception of towels.
The listing photos are examples and therefore do not represent all orders because each order is custom. Monogram sizes and placement may vary from one style of linen to the next and from one order to the next because each order is custom. The listing photos are only examples of options.
Some monogram styles are too large for top edge placement. All monograms from the Monogram III Chart can be placed in any location. If the buyer enters a custom monogram size in the order notes that will not fit in the designated space or is not an option, then I will adjust the size.
I do not embroider text other than dates and two or three words because text tends to bunch on the back due to the stabilizer and small tight stitching. Monograms are larger and the quality of the stitching is better with larger stitches.
On occasion I may need to make a substitution for your order of equal or greater value.
PROOF COLORS ARE COMPUTER GENERATED SOFTWARE COLORS AND NOT PHOTOS OF THE ACTUAL THREAD COLORS.
WHITE AND LIGHT COLOR THREAD IS NOT AS VISIBLE AS DARKER COLORS ESPECIALLY WITH TEXT.
Because all orders are customized and linens are ordered specifically for each order I do not accept order cancellations. It is sometimes possible to change an order before it is completed. Please send me an email to request an order change. An order change to a more expensive product or design will require an additional cost.
Natural fibers the are bleached or dyed may accept the processes differently from one piece to the next. Therefore, there may be variation in color from one fabric dye lot to another. This is to be expected and I do try to match colors whenever possible but I cannot guarantee exact matching.
DELIVERY SIGNATURE MAY BE REQUIRED
With some shipping carriers acceptance signatures may be required with delivery of more expensive orders. This is an added precaution to prevent losses.
I may, at my discretion, chose to insure your order at my own expense so that there is reimbursement for loss or damage by the shipper. I can also insure any order if you request it and pay for the insurance. It is possible that the insurance claim will be denied such as in the case of a package stolen after delivery. For added assurance of insurance coverage, signature with delivery should prevent theft after delivery.
Certain handkerchiefs are for everyday use and not intended for gifting, such as mens and ladies cotton hemstitched handkerchiefs. Please email me with questions about any products.
The trim 15 edge color varies from one lot to the next and may have a darker blue color than the chart photo.
Some linens are special order or available in large quantities only. Egyptian cotton napkins are available for large orders of 100 napkins or more.
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