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🌿 Welcome to Indo Miami Plants 🌿
Thank you for choosing Indo Miami Plants! Please read the following information carefully to ensure a smooth and satisfying shopping experience.
📸 Photos & Plant Selection:
Photos are for reference only.
Before shipping, we can confirm the exact plants with you. If no confirmation is received, we will proceed with a grower's choice selection to ensure the best quality for your order.
🌟 Phytosanitary Certificate & Documentation:
Your plants will be shipped directly from Indonesia using our export license and received by our hub in Miami under our import license in the USA.
This ensures a hassle-free experience—you don’t need to prepare any documents.
📦 Packing Process:
Roots are carefully wrapped with sphagnum moss to maintain hydration during transit.
For local delivery to your address, we use durable cardboard boxes for added protection.
📚 Shipping Details:
Plants are shipped via direct flight from Indonesia to Florida.
From our Florida hub, we use UPS 2 Days for local delivery to your address.
If you prefer faster delivery, you may upgrade to UPS Next Day (additional fee applies).
Please double-check your shipping address to ensure accuracy. We will ship to the address you provide.
Keep track of your order using the tracking number provided to monitor your shipment's progress.
🛃 Winter Protection:
During winter months, please inform us if you need extra protection such as heat packs or insulation packing (additional fee applies). Since you know your local weather best, we recommend considering these options accordingly.
⏳ Processing Time:
Orders will follow our monthly shipping schedule to ensure faster, safer, and more reliable delivery.
💼 Support for Resellers:
We are open to collaboration with resellers and fully support your plant business in the USA.
Bulk discounts and custom arrangements are available. Let’s grow your business together!
📄 Guarantee Policy:
Replacement: Guaranteed for plants that arrive dead or heavily damaged beyond recovery.
Minor Damage: Minor issues like dead leaves are not covered.
Refund: Refunds are available (terms and conditions apply), but shipping costs are non-refundable.
🚨 Important Information:
USA Shipping Only: We currently only ship to the USA.
Please include your mobile number and email in the order notes to ensure smooth delivery and facilitate communication if needed.
If you have any questions or concerns, feel free to contact us. Let’s grow your plant collection and business together! 🌱
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