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Customize this banner with ANY text! Please continue reading below for important order details, or swipe through the listing photos to see our simple step-by-step "How to Order" Guide. If you need any assistance, please send me a message!! Thanks!
*Please include your phone number on your order in the "Notes to Seller" box when you check out. I will use this phone number ONLY in the case I have a question about your order.
Thank you, and feel free to message me with any questions!
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HOW TO ORDER:
1. --SELECT BANNER SIZE:
Select the size in the dropdown menu that best fits your area. (Message me for a custom size.)
2. --SELECT Yes or No FOR GROMMETS:
Grommets are reinforced holes that we will place in the corners of your banner for hanging purposes if you wish to add them. You may use zip ties, wire, rope, velcro strips, etc. to pull through the holes and secure to your area. *For easy indoor/outdoor temporary hanging, we recommend using the no-damage Command brand small hooks found in most grocery stores in the hardware section and most other small or large retail / online stores.
3. --PERSONALIZE IT!
There will be features on your banner that you may or may not need to personalize. On each listing next to the personalization box, I've included an example of what kind of info I will need from you for that particular banner design. Follow my example format, and type in your customizations into the personalization box, EXACTLY how you want it shown on your banner. Please pay attention to capitalization, punctuation, spaces, spelling. The way you type it into the personalization box is the way I will design it.
Does your banner require a custom color for text or other graphics? If so, check out the colors we offer by swiping through the listing photos. We can do any color, but those are some common ones. Please use our color names I've listed on that Color Examples photo. (Be specific with your colors, please. "Blue" and "Navy" are different. "Green" and "Hunter" are different. Etc.)
4. --IF YOUR BANNER REQUIRES A PHOTO:
-Your photo must be in high-resolution. If it is not, your photo image may appear pixilated and I will send you a message asking for a better quality photo or the original digital version of your photo.
-You do NOT need to crop, rotate, resize, or edit your photo in ANY way. I will adjust all of this myself so that it looks its best on your banner! If you attempt to crop a photo yourself, it will cause the photo to be lessened in quality on my end. So, I need your photo in its original, full-size format. (Professional edits such as lighting, brightness, photoshopped, etc. is fine!)
NOTE: Cell phone photos, screen shot photos, and taking a picture of a picture will be low quality and will not be best for large-scale printing. We can do our best with what you have, but try to choose good quality photos for your banner.
4.b. -- SEND YOUR PHOTO:
- You may send your photo through an Etsy Message to me. (In my shop, click the Message Seller button, or Contact Shop button). Once you've opened a new Etsy message, type the person's name you'll be using on your banner (if it applies). For example, "Image of Jonathan" or "Madison's photo". Click the 'upload photo' icon, go into your files to find your image, and open it so that it uploads into your message. Send it, and you're done!
*If you are unable to attach an image within an Etsy Message to me, please let me know and I will give you my email address.
5. --PROOF APPROVAL:
When ordering a banner that you have personalized in any way, I require you to approve a proof. That means, once I receive your order, I will send you an image of what we will print for you. (If your order does not include any personalizations or changes, I will not send a proof.) I will send your proof within 1-2 business days of receiving your order (we usually do not operate on weekends or holidays, but in some cases we do). Simply reply back to me, "LOOKS GREAT!" or something similar, and at that point, we will proceed with printing your order! If you notice something that needs to be changed, please message me promptly with specific details of what you would like to be changed.
5.b. -- IS YOUR EMAIL UP-TO-DATE ON YOUR ETSY ACCOUNT?
It is HIGHLY IMPORTANT that you make sure your email address is up-to-date on your Etsy account. When I send your proof through the Etsy Messaging system, Etsy will forward my message to your email that is registered with your Etsy account. If your email address is old or you don't check it often, then you won't receive your proof in a timely manner, which will result in a delay in receiving your order. If I do NOT receive a message back from you in 3 DAYS after I've sent the proof, I will assume you will be pleased with the personalized information you gave me when you purchased your item. I will then ship your item after 3 days without your Proof Approval.
***Without your proof approval, no refunds will be granted for errors made in the production & print of your banner (misspelled words, incorrect punctuation or capitalization, you are not pleased with the colors, alignment issues, or you are generally not happy with the way it looks etc.) This is why we need your proof approval, and why it is important you carefully view your Proof and communicate an approval and/or desired changes with us.***
If you have any other requests (colors/wording) for personalizing your banner, please send me a message with specific details of what you need. I am happy to help with some requests, and I will respond within 48 hours of receiving your message.
6. --WHEN WILL YOU GET YOUR ORDER?
1. Allow for Personalization Time: it can take me up to 3 business days to custom design your item and send off your proof. If you need any edits or changes, that may take another 1-2 days to complete. Be sure you check your email often after you purchase so you can approve your proof in a timely manner.
2. Allow for Production & Printing Time: Please allow 3-5 Business Days for the preparation, printing, cutting, finishing, and careful packaging of your banner.
3. Allow for Shipping Time: A) If your order meets our FREE SHIPPING offer, you will need to allow up to two weeks for shipping (generally, it takes 7-10 days). We cannot guarantee the delivery time of your order when it is shipped free because we will use a standard ground shipping method.
B) If you select and purchase the OVERNIGHT FEDEX option for your order, you will receive your order the next day after we have shipped it. We recommend this method if you are in a rush to receive your banner for an event.
If you need your banner by a specific date, please send me a message with that date PRIOR to your purchase and I'll respond as soon as I can to confirm whether or not it is possible to meet your event date and I will most likely suggest for you to purchase the Overnight FedEx delivery option.
7. --ENJOY YOUR BANNER!
--Don't forget to snap a photo of your banner in action! If you were completely satisfied with your purchase with Hello Prints, please come back to leave a review with a pic so that other customers feel confident in their purchase with my shop as well! I APPRECIATE IT and we LOVE to see our banners being used by our customers! Thank you for supporting our small business!!
8. --RETURNS/REFUNDS
-- Due to the nature of our items, we currently do not accept returns.
-- If for some reason you are not satisfied with your order: that may include the banner itself has been damaged during shipping, or we have made an error on our part (PLEASE send me photos of proof of error), then I ask that you please message me promptly so that we can resolve the issue together and I am happy to have a phone call regarding any issues you have experienced.
-- If for some reason you receive your package and your item has been damaged due to visible mistreatment and mishandling by the mail carriers or due to bad weather, please send me photos of the damage in Etsy Messenger (Click Contact Seller or Message Seller in my shop). Remember, after we have shipped your package, we do not have control of the handling of the item or the weather. If you feel that the shipping carriers have mistreated or damaged your item, you must contact me promptly.
--Lost packages DO happen. In this unfortunate case, we will quickly reprint and ship your item the same or next day you contact me.
For all other custom order inquiries or general questions, please send me a message or check out my FAQs for more info!
-Kayla, at Hello Prints
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