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★ Frequently Asked Questions
PLEASE READ BEFORE PURCHASING.
If your question is not answered below, feel free to message us.
New Items:
All items are new and authentic unless otherwise stated.
Packaging:
Jewelry items come in a pouch. Jewelry boxes are not included.
Item Details:
You will receive one item as shown in the photos unless stated otherwise.
Pricing:
Prices are fixed and non-negotiable. We do not offer multi-item discounts.
Photos:
Due to our busy schedule, we cannot provide additional photos unless a hallmark is missing.
Some listings may include stock photos.
Tracking:
Tracking numbers may take 48–72 hours to update online.
Tracking updates occur at each scanning point during transit.
★ Gift Orders
If your purchase is a gift, please include a message at checkout.
We’ll include a pop-up gift box, tissue paper, and a gift note with your message.
★ Shipping Information
Processing Time:
Orders are processed within 1 business day but may take up to 3 business days during busy periods.
Address Confirmation:
Please ensure your shipping address is correct.
We are not responsible for orders shipped to incorrect addresses and cannot offer refunds in such cases.
Canada:
Tracked Package: 7–10 business days. Tracking included.
Xpresspost: 4–6 business days. Tracking included.
USA:
Phone Number Required for the shipping label.
Tracked Package: 1–2 weeks. Tracking included.
International:
Phone Number Required for the shipping label.
Tracked Package: Approximately 1–3 weeks. Some countries may take 4–6 weeks due to customs delays.
*We no longer offer airmail due to delivery issues. If tracking is unavailable for your country, your order will be canceled, and you’ll be notified.
Additional Shipping Info:
We have no control over shipping delays due to carriers, customs, holidays, or other factors.
Please be patient—your order is on its way!
Buyers are responsible for any duty or customs fees. Policies vary by country; check with your local customs office if unsure.
★ Payments
Immediate payment is required.
We do not hold items or accept unpaid orders.
★ Custom Orders
We no longer accept custom order requests.
They are time-consuming, and unfortunately, many buyers do not follow through after requesting them. Thank you for your understanding.
★ Order Cancellations
Orders cannot be canceled once placed, as processing begins immediately to ensure fast shipping.
Please double-check your order before submitting.
★ Returns
Please contact us immediately upon receiving your order to initiate a return.
Items must be returned in original condition, with all contents included, to receive a full refund.
Missing or damaged items will affect your refund or may void it entirely.
Return Authorization (RA) number required: Returns without an RA number will not be accepted or refunded. The RA number must be written on the front of the return package.
Unclaimed or refused packages are ineligible for refund, including those refused due to customs or duty fees.
Returns must be received within 30 days of purchase.
Shipping is non-refundable, and return shipping is the buyer’s responsibility.
Final sale/clearance items (discounted 40% or more) are non-returnable and non-refundable.
A 25% restocking fee applies to returns without valid reason, change-of-mind purchases, etc.
★ Feedback
Our goal is to earn your 5-star review! ⭐️
If anything isn’t right, please contact us before leaving feedback. We're happy to help!
We truly appreciate your business and look forward to serving you again! 💖
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