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♡ Welcome to EMO ♡
We're delighted to have you here at EMO , your destination for custom clothing that's both stylish and comfortable. To ensure a seamless shopping experience and top-quality custom garments, please take a moment to familiarize yourself with the following steps and important information:
♡ Your Shopping Guide: ♡
- *Select the Perfect Size:* We recommend checking our detailed measurements to guarantee the ideal fit. If you need assistance with at-home measurements, our product listings include instructions.
- *Choose Your Style:* Explore a spectrum of colors and designs to find the perfect one. If you have a specific color preference, please provide us with the details. Our garments are crafted with premium fabrics from renowned brands like Gildan and Bella Canvas, and you can view available color options in the product images.
- *Personalize Your Design:* Some items are customizable. Simply choose the color you desire for the entire design. If personalization is not offered, the item is not customizable.
- *Place Your Order:* Add your favorite items to your cart, and don't forget, we offer free shipping on orders of $35 or more!
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♡ Order Processing: ♡
We understand your excitement to receive your order promptly. Here's our order processing procedure:
- *Order Processing:* Typically, we'll process your order within 24 hours. Yes, most of the time, it's that fast!
- *Shipping:* Once your custom garment is ready, we'll ship it to your chosen address using your selected shipping method. Shipping times may vary based on your location and chosen method. Standard shipping typically takes 3-7 business days, while expedited shipping could arrive in 1-3 business days. Please note that production and shipping times may vary, but we're proud to maintain a 97% on-time rate. If any shipping issues arise, feel free to reach out to us.
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♡ Care Instructions: ♡
Our top-notch garments are designed to endure for years. To keep them in pristine condition, please follow these care instructions:
- *Washing:* Use cold/warm water and a mild detergent. Avoid bleach or harsh chemicals. Always wash your garment inside out to prevent fading or damage to prints and details.
- *Drying:* We recommend air drying by hanging. Dryers can subject the fabric and prints to high heat, causing shrinkage and damage. If you must use a dryer, select a low heat setting and remove the garment as soon as it's dry.
- *Ironing:* If necessary, use low to medium heat and iron inside out to protect the designs. Avoid ironing directly over the designs.
- *Storage:* When storing your custom garment, ensure it's clean and dry. Avoid hanging heavy items on it or folding it in a way that could cause creases. We recommend storing the garment flat or hanging it in a cool, dry place away from direct sunlight.
By adhering to these care instructions, you can extend the life of your custom garment and keep it looking fantastic for years to come. If you have any care-related questions, please don't hesitate to contact us for guidance.
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♡ Return Policy: ♡
Please note that custom garments are non-returnable and non-exchangeable, except in cases where the garment is damaged or the wrong item was shipped. Each custom garment is created to your specifications, making it unsuitable for resale to another customer. Hence, we cannot accept returns or exchanges for these items. We kindly ask you to thoroughly review your measurements, style preferences, and color choices before placing your order to ensure your satisfaction. If your garment arrives damaged or the wrong item was shipped, please reach out to us within three days of receiving your order, and we'll be happy to replace the item for you. The garment(s) must be shipped within three days of delivery. Should you wish to cancel your order, we accept cancellations if the item has not yet been shipped.
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♡ Sold Out Items or Different Brands: ♡
On rare occasions, an item may sell out before we have a chance to update our inventory system, which could lead to a delay or cancellation of your order. In such instances, we reserve the right to substitute the sold-out item with a similar one from another brand or designer. We only take this step when we are confident that the substitute item matches the quality and style of the original. We understand that you may have your heart set on a particular item, but we hope you can appreciate that we are committed to providing you with the best shopping experience possible, even in unforeseen circumstances. These situations are typically related to seasonal holidays.
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♡ Our Products: ♡
At EMO, we are dedicated to delivering the highest quality products. This is why we choose to partner with trusted brands such as Gildan and Bella Canvas.
Gildan is renowned for its durable and comfortable sweatshirts and shirts, crafted from high-quality materials that result in long-lasting and soft-to-the-touch garments. Key features include:
• 50% cotton/50% polyester (Selected Products*)
• 100% Cotton (Selected Products*)
• Heather Sport 60P/40C
• Safety Green is ANSI/ISEA 107 compliant 20/1
• Double-needle stitching at shoulder, armhole, neck, waistband, and cuffs
• 1x1 rib with spandex
• Air jet yarn for a softer feel and reduced pilling
• Tear away label.
Bella Canvas is also an industry leader, creating fashion-forward t-shirts that are not only stylish but also made with airlume combed and ring-spun cotton, resulting in a soft and cozy feel that is unmatched by other brands. Notable features include:
• 4.2 oz., 100% airlume combed and ringspun cotton, 32 singles
• 32 singles Athletic Heather and Black Heather are 90/10 airlume combed and
ringspun cotton/polyester Ash is 99/1 airlume combed and ringspun cotton/polyester
• Double-needle stitching throughout
• Seamless collar
• Heat transfer label
• Taped shoulder-to-shoulder
♡ When you choose Gildan or Bella Canvas products from EMO, you can trust that you are getting the best combination of style, comfort, and quality. ♡
Thank you for choosing EMO. We can't wait to create something special just for you!
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