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PRODUCT OVERVIEW
FEATURES
ăReknown Influencers Certificationđ„ăThe product was rigorously tested by reknown influencers and was highly praised by them for its excellent qualityïŒsuch as Jeremiah McIntoshăMabel Garcia
ăStrong ResistantăFade-resistant and rust-resistant galvanized steel top, keeps out bright light and harmful UV rays, makes this hardtop gazebo strong enough to withhold heavy snow.
ăSturdy Aluminum FrameăTriangular diagonal member and bronze powder coated aluminum poles form a stable frame. Rectangular pole bases help to fix easily and install firmly, offering stability in windy conditions.
ăUpgrade Curtain and NettingăComes with UPGRADED yarn-dyed polyester curtains, color fastness up to 2 years. The gazebo has two rails to adjusted the state of the netting and curtains as desired.
ăDouble Top DesignăDouble top vented roof for optimum airflow and comfort, helps withstand strong wind.
ăDrainage System DesignăReasonably sloped roof designed to allow water to drain quickly, and the water gutter design of this hardtop gazebo ensures rainwater flows out of the edges of the frame and poles.
ăValid WarrantyăWe offer limited time warranty against manufacturing defect for our product: 5 years warranty on the hardtop roof, 2 years warranty on the curtain and netting, 1 year warranty on the frame constructions.
ăAttentionâăAnchor the gazebo as soon as finish the installation. As the purchaser of this product, you are advised to consult your local city, municipality and applicable HOA guidelines for guidance on building codes and/or zoning requirements for your area before purchase. This structure may require permission.
HIGHLIGHTS
PURPLE LEAF Outdoor Hardtop Gazebo is the perfect addition to your backyard decor, it offers a large shade and gives efficient protection from bright light, sun's rays and harsh heat. The netting and curtains keep out bugs and allow you to enjoy outdoor entertainment with your family and friends. Especially a 12x20 gazebo, which can provide even more space. it'll become the favored place to relax, dine, and enjoy conversations. Place on your patio for years of enjoyment now!
Superior Quality
Solid Construction
Weather Resistant
Corrosion Protection
Upgraded Curtain
Two Colors Options
Water Repellent
Fade Resistant
More Details
Triangular Design
Triangular diagonal patt and 4.8"x 4.8"x 7" poles form a stable frame. The design features the reinforced cornerfor added stability and premium look.
Unique Water Gutter Design
The unique water gutter design allows rainwater to flow from the edge of the top frame into the pole and then to the ground. Reduce troubles during the rainy season.
Curtain and Netting Both Included
High-quality and removable polyester nettings and curtains protect you from UV rays on all sides and also create a private space for you and your family.
Product information Notifications
Color
Bronze
Material
Aluminum frame galvanized hardtop roof
Fabric
Yarn dyed polyester
Wind Rate
40mph
Snow Load Capacity
2500LBS
Using Occasion
Perfect for outdoor occasions, such as weddings, parties, grills, dining, leisure, hot tub, and corporate events.
Disclaimer
Furniture and weights NOT INCLUDED. All the installation service from order page is from thrid party!
Installation requirements
2-3 people are required to assist in the installation. Ladder and gloves are required for installation.
Attention
As the purchaser and/or installer of this product, you are advised to consult your local city, municipality and applicable HOA guidelines for guidance on building codes and/or zoning requirements for your area before purchase. This structure may require a permission.
Installation Services
Gazebo can be difficult to install, we make it easy for you with qualified technicians. You can click the installation service "Book Now" above, and then you can enter the official website and get a quotation by filling in corresponding information.
Dimensional variances
Please note that due to the nature of our manufacturing process, there may be slight dimensional variances in our products. We make every effort to ensure consistency and quality, but given the unique nature of our items, there may be ±5 inches minor differences in size. We do not accept free returns within a reasonable dimensional variances. We appreciate your understanding!
Customer Showing
WEIGHTS & DIMENSIONS
SIZE
10' x 12'
10' x 13'
10' x 14'
12' x 12'
12' x 14'
12' x 16'
12' x 20'
Roof dimensions(inches)
120 x 144
120 x 156
120 x 168
144 x 144
144 x 168
144 x 192
144 x 240
Foot dimensions(inches)
106 x 135
109 x 148
109 x 159
136 x 136
136 x 160
136 x 184
136 x 226
Gross weight(lbs)
301
339
355
321
380
415
496
Number of hook
3
3
3
1
2
3
3
Maximum load of hook(lbs)
20
20
20
20
20
20
20
Number of package(boxes)
5
4
5
4
6
6
5
Number of columns
4
4
4
4
4
4
6
SHIPPING & RETURN
Shipping time & delivery tme
We usually ship items within 24 - 48 hours after confirmed payment. (in business days)
In general, we ship via Fedex or UPS, average transit time is about 7 - 10 business days. You can view the estimated delivery dates on the product page, in special situation the items transfer by Amazon, the tracking number may be delayed.
In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.
Free shipping policy
All of our items are FREE SHIPPING in normal cases (within the contiguous United States). You can get the items with no shipping cost. There is no other hidden charges or handling fees.
In a few special cases, you need to pay necessary cost of shipment, for example, return, exchange or some area. We ship only within the 48 contiguous United States.
We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses.
About tracking logistics information
Weâll send you the delivery time by email. For any further information, please feel free to contact us: purpleleafservice2@gmail.com
If you want to change or cancel your order, please check whether the order has already been processed. Once the item leaves our warehouse, it can not be canceled or changed.
Keep in mind:
1. Tracking is not available for orders that are in a Processing status
2. Tracking can take up to 48 hours to update after an order is shipped
About damaged packages and defective items upon arrival
When you receive your item, please check your package and item carefully. If there is something wrong, the following steps are advised:
1. Take pictures reflecting the damage or defect clearly.
2. Then please email us at purpleleafservice2@gmail.com immediately and attach the photos.
3. We will contact you and try our best to find the best solution.
4. Attention please, do not throw away the boxes or packaging materials, otherwise, your request of return or exchange will not be accepted.
Additional Information
We process orders Monday-Friday (excluding holidays). If you place your order after the cutoff times, weâll process and ship the order the next business day. We do not deliver on Sundays or holidays.
About tracking information stagnation
With the surge in demand from shipping companies in the US due to high demand and COVID-19, we are seeing an increase in tracking and scanning issues where shipping companies are picking up shipments from warehouses but the tracking tags are not being scanned correctly when the shipping companies pick them up. Our carriers are working to eliminate tracking issues and delivery delays.
SERVICE & WARRANTY
Dear customers
we guarantee that all items we sell have undergone strict quality control inspections to ensure you have an excellent product experience. At the same time, our warranty policy can make you rest assured to buy furniture products from us. All items sold by PURPLE LEAF are covered by the following comprehensive product warranties.
1.Accepted Return
30 Day Unconditional Refund Guarantee for Unopened & Unused Items Return warehouseïŒ3495 DONALD LEE HOLLOWELL PKWY, STE116, ATLANTA GA, 30331 USA.
If you are not satisfied with your purchase, or for whatever reason, You no longer want this product within 30 days after receiving it, you may contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customer's responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
The customers should pay for actual cost of return shipping because of their remorse. But don't need to pay for defective producets return. And there is no restocking fee. These fees need to be settled in U.S. dollars.
Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.
If the boxes has been opened, the buyer needs to send a picture and confirm with the seller. Only when the confirmation does not affect the normal use can the return be supported, and the buyer needs to afford a certain amount of goods loss charge.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
2.Not support the return
(1) Return is not accepted
when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc.
(2) Arrived damage
If the item you have received is defective or damaged, contact our customer service at the first time and provide us with the order number and the photos or a video of the defective or damaged item in 7 days. In this case, after our checking, we can give a full refund.
(3) Missing part
If your product parts damaged or missing, we can send the new parts to you or partially refund you. If the part affects product function or use, you can't repair it by yourself or the local technique person, and we will send a new item with you or a full refund.
(4) Doesn't work or defective
When you received the product that doesn't work, you can ask our customer service for help, we'll give you the related technical reply; if it doesn't work still, you can ask for an refund. When you received the product is defective, and you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.
(5) Incorrect Package Sent
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs in 7 days: Photos or a video of the incorrect item. We will send the new item to you.
3.Return Confirmation
(1) Contact us purpleleafservice2@gmail.com to get a return shipping label. submit order , a clear picture or video, and shipping packaging to confirm your return is accepted.
(2) When returning your package, please make sure the item is in good condition with all accessories inside. Affix the return shipping label that we provided to the package, ship it to the address our customer service sent you.
(3) Your package will be returned to 3495 DONALD LEE HOLLOWELL PKWYïŒSTE116ïŒATLANTA GAïŒ30331 USA.
4.Refund and Compensation Process
(1) PayPal refunds may take up to 24 hours to process and appear in your account.
(2) Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
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Note: The price of the products on our website will fluctuate with the cost, and we will not refund any difference caused by this.
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