Gem Safe - Shipping Insurance* provides guaranteed protection for shipments that are lost, damaged, or stolen.  If a package is lost or stolen you will be responsible for filing a police report and sending in a picture of that report to support@declansminingco.com when you file your lost or stolen package claim. For damaged packages, Declan's Mining Co. will require pictures of the damaged products as well as pictures of the box and the original order number or picture of the packing slip.  * Automatically added to your cart at checkout, if you choose to opt out of Gem Safe - Shipping Insurance, you have released Declan's Mining Co. of all shipping/damage liability. This will make you responsible for all costs pertaining to replacing or shipping your original order.