PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items. *We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date.*The unboxing video MUST be required to file a claim,and failure to include the unboxing video will automatically subject your claim to be rejected. ORDER INFO:“If you purchase an ‘in-stock’ item with pre-order items, your order will not be shipped out until we receive all items. If you would like to receive your ‘in-stock’ item(s) first, please purchase it in a separate order.If your items have different release dates, we usually wait until all the items in your order have arrived at our fulfillment center to ship them out together. (NOTE: Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers)If your order contains a US-Only album(s) with other international available items, your US-Only album may be sent out first in order to count towards the charts, as these sales need to be reported within a specific time period.”　WORLDWIDE SHIPPING:Ships from U.S. 　 CLAIMS:If there is something wrong with your order and you need further assistance, please submit an inquiry through the “Contact Us” Form to get help from a representative.You MUST submit your unboxing video within 7 days of your delivery date.Claims submitted after the 7 days or without the unboxing video may be rejected.INCLUSIONS: Cover (1 random of 8) Photobook (56 pages, will be same member as cover) CD Logo Sticker Bookmark (Same member as cover) Slide Film (Same member as cover) Photocard (Same member as cover) (1 random of 8) hello82 Distribution Only Photocard (HUG Ver.) (1 random of 8) U.S. Exclusive Photocard (SPY Ver.) (1 random of 8) hello82 Digipak Exclusive Photocard (PALM Ver.) (1 random of 8)