The sale of this product is FINAL & NON-REFUNDABLE and is NOT eligible for warranty claims. We want nothing to go to waste! If you don't mind imperfections or certain missing parts on your bag, then get the Toshi Sling 5L up to $54 USD off our retail price of $89 USD. Each imperfect unit listed for sale is tied to one unique unit code. Please refer to the descriptions of the defects/imperfections below to decide on the unit code you would like to purchase. Apart from the issues listed under each unit code, there are no other issues with the unit. Please note that all imperfect units are final sale items and not eligible for warranty claims. Please email us at info@reworkgear.com with any questions related to imperfect units.