PACKAGE INCLUDES: Neon Sign x 1 110-240 Volt Adapter x 1 Mounting pins x 1 set Dimmer WARRANTY: We stand behind our products with a 1-year warranty against manufacturing defects or faults. If your neon sign requires repair or replacement during this period, please note that the cost of shipping will be the responsibility of the buyer. PROCESSING TIME: Your sign will be ready to ship within 5-8 working days. MATERIAL: Meticulously handcrafted flex LED Neon Sign. Certified to meet CE and UL international safety standards. Long lifespan of up to 50,000 hours. Backed by a 1-year warranty on electrical components. Features a clear acrylic backing with predrilled hanging holes for easy installation. Comes with an external transformer operating at 12 Volts. Includes a 2-meter clear power cable that connects to a standard power plug. Operates silently during use. POLICY: The buyer is responsible for duties & taxes on International orders. We offer a 1-year warranty on any manufacturing faults or defects and will repair or replace your neon if required(cost for shipping covered by buyer). But We do NOT accept customize LED neon sign return or refund.