Please allow 5-8 weeks once your order has been placed for us to fulfill and ship. Personalize your item with an embroidered portrait and name of your pet. The Soft Rey Tote is a linen bag with leather piping, bottom and handle. This bag fits all your essentials, including a laptop, and features a zip closure and gold hardware.Embroidered by C.BONZ.   All custom items are FINAL SALE. No returns or exchanges. See important information from ordering your item to fulfillment windows outlined below.  1. Please ensure your pet’s face is clear in the image. Only faces will be embroidered. The pet name cannot exceed 10 letters. At this time, we are only able to accommodate a single pet per item.    2. Please allow 5-6 weeks once your order has been placed for us to fulfill and ship your item. Tracking will be sent once dispatched. 3. We are unable to provide a proof of the image prior to shipping. If there is anything wrong with your item once received, please reach out to customercare@staud.clothing with an image for further assistance.