For defective items please contact manufacturer for information on their 2-year manufacturer's warranty on devices and 1- manufacturer's warranty on controllers, please reach out to Omnilux's customer service department at info@omniluxled.com with a proof of purchase and a video or a photo of the issue. Sealed (unopened) products will only be accepted for a refund if the product is shipped back within 30 days   Don't neglect your neck and chest! Give them the attention they deserve with the Omnilux Contour Neck & Décolleté. This innovative device is specifically designed to target these often overlooked treatment areas. Say goodbye to sagging skin and hello to a smoother, more youthful appearance.The Omnilux Contour Neck & Décolleté is the ultimate partner to the Contour Face mask, offering you the ultimate skincare experience. Designed with a dynamic and flexible shape, this patented light therapy device delivers wavelengths of red light. Smooth and Firm: The Omnilux Contour Neck & Décolleté uses advanced light therapy technology to stimulate collagen production, helping to reduce the appearance of fine lines and wrinkles. Youthful Glow: This device helps to improve the overall texture and tone of your skin. Say hello to a radiant and youthful glow!Don't let your neck and décolleté go unnoticed. Experience the power of the Omnilux Contour Neck & Décolleté and reveal a smoother, firmer, and more youthful appearance. Get yours today and say goodbye to sagging skin!