Beach, Sunset, Forest w/Stream, or Mountain w/Lake Theme Pendant and Chain. Capturing and creating new and old memories with your loved ones remains. NONE OF OUR PIECES ARE DIY. WE CREATE THESE IN OUR OFFICE AFTER YOU SEND US THE REMAINS. **** PLEASE SHIP YOUR ITEMS IMMEDIATELY AFTER ORDERING SO WE CAN ENSURE TO MEET THE SHIPPING DEADLINES **** (If you fail to send Love Remains your package with cremation remains before your item has reached its due date, Love Remains will require the customer to pay for shipping label). SHIPPING INFORMATION will be provided along with detailed instructions once order is placed. NAME & TELEPHONE NUMBER: Please include a note within the envelope you are sending with the name the order was placed with as well as any other information you choose to include. Please also provide a telephone number in case we have any pertinent questions regarding your order in "Notes to Seller". Tell us if you prefer calling or texting. This will only be used if we cannot reach you through Etsy's messages. ITEMS NEEDED FOR DELIVERY: *ASHES* Less than 1/2 teaspoon of ashes is needed for each piece. Any unused ashes will be returned to you with your finished product. Please package the remains in a ziplock bag (preferably a jewelry size baggy) and then in a second one so no remains are lost. Place in a Bubble Envelope and we recommend sending it through the postal service in order to receive a tracking number to watch for their safe arrival. GIFTING: If purchasing as a gift, remains will be sent to the recipient along with the gift unless the buyer would like them returned. If shipping to separate locations, there will be an additional $5.00 shipping fee to deliver gift to one address and remains back to the buyer. We will provide a complimentary card with your personal message to the recipient if you wish. DELIVERY TIME: Due to this being a customized item and to allow for delivery, please allow 7 business days once Love Remains receives the ashes from the buyer. Love Remains will confirm with you once we receive your delivery. Unfortunately, we do not offer engraving on items other than on Tungsten or Ceramic Rings. ***Disclosure- Every piece is custom-made; therefore each piece will look similar to the pendants made in the pictures above, but they will all look unique in their own way. All ashes come out in different colors, some ashes are very dark and some are very light. Please keep in mind that your piece may differ slightly from the pictures shown. This is not a flaw, it is the unique personality of the person or pet being memorialized. PEACE OF MIND: For peace of mind, we confirm and guarantee that your item will be handmade to order using only the ashes you supply to us. Etsy does not allow traffic of human remains if you wish to memorialize a loved one please order with me via our Website at: https://www.loveremainsbyheidi.com/