Gift cards purchased via kookai.com.au can be redeemed for merchandise online in AUD or in Kookai boutiques across Australia. Gift cards purchased via kookai.co.nz can be redeemed for merchandise online in NZD or in Kookai boutiques across New Zealand. E-gift cards are not redeemable for cash. Lost or stolen gift cards cannot be refunded or replaced. E-gift cards cannot be reloaded and any unused balance will remain on the card until expiry.E-gift cards are valid for 3 years from the original date of issue.E-gift cards will be delivered to the email address entered above, and will be delivered separately to your order confirmation email.All purchases of e-gift cards are subject to our Terms & Conditions