The Real Real Shopping Guide

Introduction

The Real Real (therealreal.com) is a premier online luxury consignment store, offering authenticated, pre-owned designer fashion, fine jewelry, watches, fine art, and home decor. The company is committed to providing customers with high-quality, authenticated items at a fraction of their original retail price.

Redeeming a Promo Code

1. Browse and Select Items:

   • Visit The Real Real and browse through their extensive collection.
   • Click on an item for detailed information and select the size if applicable.
   • Add the desired items to your shopping cart.

2. View Your Cart:

   • Once you're ready to checkout, click on the shopping cart icon at the top right corner of the page.
   • Review your items to ensure they are correct.

3. Enter Promo Code:

   • On the shopping cart page, you will find a field labeled "Promo Code" below your item summary.
   • Enter your promo code in the provided box and click "Apply."

4. Complete Checkout:

   • Ensure that the discount has been applied to your order.
   • Proceed to checkout to enter your shipping and payment details.
   • Review your order and finalize your purchase.

Troubleshooting Promo Codes

• Double-check the Code:

  • Ensure you have entered the promo code exactly as provided, without any additional spaces.

• Validity:

  • Verify that the promo code you're trying to use is still valid and has not expired.

• Restrictions:

  • Promo codes may have certain restrictions such as a minimum purchase requirement or may not be applicable to all items. Review the terms and conditions of the promo code.

• Clear Cache and Cookies:

  • Sometimes, clearing your browser cache and cookies can resolve issues related to promo code application.

• Contact Support:

  • If you're still facing issues, contact The Real Real's customer support for assistance.

Stacking and Combining Promo Codes

• Unfortunately, The Real Real currently does not allow stacking or combining multiple promo codes in a single order. Only one promo code can be applied per transaction.

Expert Coupon Hacks

• Sign Up for Newsletters:

  • Subscribe to The Real Real’s newsletter to receive exclusive discounts and early access to sales.

• Referral Program:

  • Refer friends to The Real Real. When they make their first purchase, both you and your friend can receive a discount.

• First-Time Buyer Discount:

  • Look out for any first-time buyer promotions that may offer a percentage off on your initial purchase.

• Follow on Social Media:

  • Follow The Real Real on platforms like Instagram, Facebook, and Twitter for flash sales and exclusive promotions.

• Consign with The Real Real:

  • Consign your own items with The Real Real to earn store credit that can be used for future purchases.

Holiday Sales

• The Real Real participates in major seasonal and holiday sales including Black Friday, Cyber Monday, and other significant retail events. These sales often feature deeper discounts and special promotions.

Best Way to Find Deals

• Shop Sale Section:

  • Explore the “Sale” section on the website for marked-down items.

• Daily Promos:

  • Check for daily deals and flash sales which can be found on the homepage or through their email newsletters.

• Filter by Price:

  • Use the price filter while browsing to find items within your budget.

Return Policy

• Return Process:

  • The Real Real allows returns within 14 days of delivery for a refund in the original form of payment.
  • Returned items must be in the same condition as they were received, including with all original packaging and tags.

• Non-Returnable Items:

  • Some items, such as fine jewelry, watches, and final sale items, may not be eligible for returns.

• Start a Return:

  • To initiate a return, log into your account, navigate to your orders, and select the item you wish to return. Follow the instructions provided to complete the return process.

Contact Information

• Customer Support Email:

  • Email customerservice@therealreal.com for general inquiries.

• Customer Support Phone:

  • Call 1-855-435-5893 for immediate assistance.

• Live Chat:

  • Use the live chat feature on their website for real-time support.

About The Real Real

• Overview:

  • Founded in 2011, The Real Real is dedicated to creating a transparent and sustainable marketplace for luxury goods. They have expert gemologists, horologists, and brand authenticators who verify the authenticity of each item.

• Mission:

  • The Real Real aims to extend the lifecycle of luxury goods and promote a circular economy by providing a trusted platform for buying and selling pre-owned luxury items.