Shirt, tutu, and bow fully personalized with name, age and favorite colors. They are made to order and you may ask for another character or theme. Leave a comment including name and age. Once the order is placed there’s no refund or exchange. We are not responsible for any stolen item or delays once it’s left at the carriers office, however insurance offered by the carrier is paid. Se habla ESPAÑOL *************************************** I DO NOT refund orders due to delays, lost packages or damage made by the carriers as it’s is out of my control. If the order qualifies for a lost or damaged claim, the CARRIER will review it and refund the claim when they approve it. I process the order within the "processing time" and ship it by the "ship date", that is where my responsibility ends. If the carrier doesn't deliver it to you on time, I cannot issue a refund as it is out of my control, it is not my mistake. I do NOT accept returns, exchanges and/or refunds at any time.