TOUS Shopping Guide

Introduction

Welcome to TOUS, your go-to destination for exquisite jewelry, handbags, accessories, and more. Known for their iconic bear emblem and dedication to quality craftsmanship, TOUS offers a wide variety of elegant and timeless pieces perfect for any occasion.

Redeeming a Promo Code

Redeeming a promo code on TOUS is a breeze. Follow the steps below, and you'll be applying discounts in no time:

1. Add Items to Cart: Navigate through the TOUS website and select the items you wish to purchase. Add them to your shopping bag.
2. View Shopping Bag: Once you’ve finished shopping, click on the shopping bag icon located at the top-right corner of the page to view your selections.
3. Proceed to Checkout: Click on the “Checkout” button.
4. Enter Promo Code: On the checkout page, you will find a field labeled “Promo Code” or “Discount Code.” Enter your promo code in this field and click “Apply.”
5. Review Discount: Ensure that your discount has been applied to your total before completing your purchase.
6. Complete Purchase: Fill in the necessary payment and shipping information and complete your order.

Troubleshooting Promo Codes

If your promo code isn't working, try the following troubleshooting tips:

• Check Expiry: Ensure the promo code isn't expired by checking the terms and conditions.
• Correct Entry: Verify that you’ve entered the code correctly, without any typos or unnecessary spaces.
• Eligibility: Some promo codes have certain product exclusions or minimum purchase requirements. Make sure your order meets these terms.
• Single Use: Promo codes may be valid for a one-time use per customer.
• Contact Support: If all else fails, reach out to TOUS customer support for assistance.

Stacking and Combining Promo Codes

As of now, TOUS does not typically allow the stacking or combining of multiple promo codes in a single order. Only one promo code can be applied per transaction. Be sure to use the one that offers the greatest benefit for your purchase.

Expert Coupon Hacks

Maximize your savings with these expert tips and tricks:

• Sign Up for Newsletters: Subscribe to the TOUS newsletter to receive exclusive offers, early sale notifications, and a welcome discount.
• Seasonal Sales: Keep an eye out for major sales events such as Black Friday, Cyber Monday, and seasonal sales for significant discounts.
• Social Media: Follow TOUS on social media platforms for flash sales and special promo codes.
• Abandon Cart: Sometimes, leaving items in your cart and exiting the site can prompt an email with a discount offer to entice you to complete your purchase.

Holiday Sales

TOUS frequently offers special deals and promotions during major holidays and shopping events such as:

• Black Friday
• Cyber Monday
• Christmas
• Valentine’s Day
• Mother’s Day

Check the website or subscribe to their newsletter to stay updated on upcoming sales.

Best Way to Find Deals

To find the best deals at TOUS:

• Clearance Section: Browse the “Sale” or “Outlet” section on the TOUS website for marked-down items.
• Newsletter: Subscribe to their newsletter to receive alerts about new deals and upcoming events.
• Social Media: Follow TOUS on Instagram, Facebook, and Twitter for flash sales and exclusive promo codes.
• Retail Partners: Check out authorized TOUS retailers for potential additional discounts.

Return Policy

TOUS has a straightforward return policy to ensure customer satisfaction:

• 30-Day Return Window: You can return items within 30 days from the date of purchase.
• Condition: Items must be in original condition, unworn, and with all original packaging and tags.
• Refund Process: Refunds will be processed to the original method of payment within a few days of receiving the return.
• Return Shipping: Customers are typically responsible for return shipping costs unless the item received was defective.

For further details, refer to the return policy section on the TOUS website.

Contact Information

Need assistance? Reach out to TOUS customer support:

• Email: customerservice@tous.com
• Phone: (800) 348-4800 (toll-free)
• Contact Form: Use the contact form available on the TOUS website under the “Customer Service” section.

About TOUS

Founded in 1920 by Salvador Tous Blavi and Teresa Ponsa Mas, TOUS began as a small watch repair shop in Manresa, Spain. Over the decades, the brand evolved and expanded into the luxury jewelry and accessories market we know today. Known for their playful and iconic bear symbol, TOUS combines traditional craftsmanship with innovative designs, creating unique pieces that resonate with customers globally. Today, TOUS boasts a prominent presence with numerous stores worldwide and a robust online shopping experience.

Happy shopping at TOUS! Indulge in luxury items that are crafted to perfection and enjoy your savings with these promotional tips and hacks.